Refund Policy

Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. Please note, we do not accept returns or offer refunds on customized items.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us by our site contact section. If your return request is accepted, we will send you the instructions on how and where to send your package. Buyer must pay return shipping if a return is requested. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return or refund question in our contact page.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Customized items cannot be returned.Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer satisfaction policy

Damages and issues

Please inspect your earrings upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / non-returnable items

Customized items cannot be returned. Please contact us if you have questions or concerns about your specific artwork. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to make a separate purchase for your desired item; while the return of the item you have is processed.

Refunds

On our five day return policy you have 5 days after receiving your item to request a return. Eligible items for a return must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us by our site contact section. Once your return request is processed, we will send you the instructions to return your artwork (Item return number, labeling, packaging, carrier, etc.). Returned item shipping charges are your responsibility. Please do not send back any item without first getting an item return number. Without the item return number we cannot process your request. Items sent without the item return number are subject to storage and shipping back charges.

You will be notified when we receive, inspected and resolve about your return. Approved refunds will be immediately refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return or refund question in our contact page.